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(window.webpackJsonp=window.webpackJsonp||[]).push([[31],{309:function(e,t,a){"use strict";a.r(t);var s=a(14),o=Object(s.a)({},(function(){var e=this,t=e._self._c;return t("ContentSlotsDistributor",{attrs:{"slot-key":e.$parent.slotKey}},[t("h1",{attrs:{id:"faq"}},[t("a",{staticClass:"header-anchor",attrs:{href:"#faq"}},[e._v("#")]),e._v(" FAQ")]),e._v(" "),t("p",[e._v("On this page, you can find detailed information about potential issues you might encounter and find comprehensive solutions and instructions to resolve them.")]),e._v(" "),t("p"),t("div",{staticClass:"table-of-contents"},[t("ul",[t("li",[t("a",{attrs:{href:"#i-am-getting-a-blank-page-or-500-error"}},[e._v("I am getting a blank page (or 500 error)")])]),t("li",[t("a",{attrs:{href:"#i-can-t-log-in-to-my-dashboard"}},[e._v("I can't log in to my dashboard")])]),t("li",[t("a",{attrs:{href:"#i-get-an-error-saying-unable-to-guess-the-mime-type-as-no-guessers-are-available"}},[e._v('I get an error saying "Unable to guess the MIME type as no guessers are available"')])]),t("li",[t("a",{attrs:{href:"#i-get-an-error-saying-unable-to-init-from-given-url"}},[e._v('I get an error saying "Unable to init from given url..."')])]),t("li",[t("a",{attrs:{href:"#if-the-content-i-add-contains-html-codes-i-get-an-error-message"}},[e._v("If the content I add contains HTML codes, I get an error message.")])]),t("li",[t("a",{attrs:{href:"#i-get-an-error-saying-you-exceeded-your-current-quota-please-check-your-plan-and-billing-details"}},[e._v('I get an error saying "you exceeded your current quota please check your plan and billing details"')])]),t("li",[t("a",{attrs:{href:"#the-content-i-added-does-not-appear-on-search-engines"}},[e._v("The content I added does not appear on Search Engines")])]),t("li",[t("a",{attrs:{href:"#how-to-increase-google-pagespeed-insights-score"}},[e._v("How to increase Google PageSpeed Insights Score?")])]),t("li",[t("a",{attrs:{href:"#how-can-i-download-apk-files"}},[e._v("How can i download APK files?")])]),t("li",[t("a",{attrs:{href:"#where-are-the-theme-and-system-files-located"}},[e._v("Where are the theme and system files located?")])]),t("li",[t("a",{attrs:{href:"#on-how-many-sites-can-i-use-the-software-i-purchased"}},[e._v("On how many sites can I use the software I purchased?")])])])]),t("p"),e._v(" "),t("h2",{attrs:{id:"i-am-getting-a-blank-page-or-500-error"}},[t("a",{staticClass:"header-anchor",attrs:{href:"#i-am-getting-a-blank-page-or-500-error"}},[e._v("#")]),e._v(" I am getting a blank page (or 500 error)")]),e._v(" "),t("p",[e._v("Please perform the checks below and if you cannot solve the problem, send us a support request, our email address is support@foxart.co (not .com) Please do not forget to include your purchase code if it is your first time submitting a support request.")]),e._v(" "),t("ol",[t("li",[t("p",[e._v("Check if all files are uploaded.")])]),e._v(" "),t("li",[t("p",[e._v("Check your PHP version: it should be 8.0 or 8.1.")])]),e._v(" "),t("li",[t("p",[e._v("Make sure to enclose variables in double quotes in the .env file.")])])]),e._v(" "),t("p",[t("b",[e._v("Correct usage:")])]),e._v(" "),t("div",{staticClass:"language-json extra-class"},[t("pre",{pre:!0,attrs:{class:"language-json"}},[t("code",[e._v("MAIL_FROM_NAME="),t("span",{pre:!0,attrs:{class:"token string"}},[e._v('"Foxart Studios"')]),e._v("\n")])])]),t("p",[t("b",[e._v("Misuse:")])]),e._v(" "),t("div",{staticClass:"language-json extra-class"},[t("pre",{pre:!0,attrs:{class:"language-json"}},[t("code",[e._v("MAIL_FROM_NAME=Foxart Studios\n")])])]),t("ol",{attrs:{start:"4"}},[t("li",[t("p",[e._v("Check the server error logs, this may give you an idea.")])]),e._v(" "),t("li",[t("p",[e._v("Check the Laravel error log file on /lapp/storage/logs/laravel.log")])])]),e._v(" "),t("h2",{attrs:{id:"i-can-t-log-in-to-my-dashboard"}},[t("a",{staticClass:"header-anchor",attrs:{href:"#i-can-t-log-in-to-my-dashboard"}},[e._v("#")]),e._v(" I can't log in to my dashboard")]),e._v(" "),t("p",[e._v("To reset your password please click i forgot my password link on the login page, you will receive an email about resetting your password.")]),e._v(" "),t("p",[e._v("Please make sure that you filled mail server information in the .env file, otherwise, you cannot receive the email. If you didn't do this, please edit the .env file in the lapp folder and change the following lines.")]),e._v(" "),t("div",{staticClass:"language-json extra-class"},[t("pre",{pre:!0,attrs:{class:"language-json"}},[t("code",[e._v("MAIL_DRIVER=smtp\nMAIL_HOST=mail.yoursite.com\nMAIL_PORT="),t("span",{pre:!0,attrs:{class:"token number"}},[e._v("465")]),e._v("\nMAIL_USERNAME="),t("span",{pre:!0,attrs:{class:"token null keyword"}},[e._v("null")]),e._v("\nMAIL_PASSWORD="),t("span",{pre:!0,attrs:{class:"token null keyword"}},[e._v("null")]),e._v("\nMAIL_ENCRYPTION="),t("span",{pre:!0,attrs:{class:"token null keyword"}},[e._v("null")]),e._v("\nMAIL_FROM_ADDRESS="),t("span",{pre:!0,attrs:{class:"token null keyword"}},[e._v("null")]),e._v("\nMAIL_FROM_NAME="),t("span",{pre:!0,attrs:{class:"token null keyword"}},[e._v("null")]),e._v("\n")])])]),t("p",[t("b",[e._v("Example Configuration")])]),e._v(" "),t("div",{staticClass:"language-json extra-class"},[t("pre",{pre:!0,attrs:{class:"language-json"}},[t("code",[e._v("MAIL_DRIVER=smtp\nMAIL_HOST=mail.foxart.co\nMAIL_PORT="),t("span",{pre:!0,attrs:{class:"token number"}},[e._v("465")]),e._v("\nMAIL_USERNAME="),t("span",{pre:!0,attrs:{class:"token string"}},[e._v('"noreply@foxart.co"')]),e._v("\nMAIL_PASSWORD="),t("span",{pre:!0,attrs:{class:"token string"}},[e._v('"oI58+8+2kj"')]),e._v("\nMAIL_ENCRYPTION=ssl\nMAIL_FROM_ADDRESS="),t("span",{pre:!0,attrs:{class:"token string"}},[e._v('"noreply@foxart.co"')]),e._v("\nMAIL_FROM_NAME="),t("span",{pre:!0,attrs:{class:"token string"}},[e._v('"Foxart Studios"')]),e._v("\n")])])]),t("div",{staticClass:"custom-block tip"},[t("p",{staticClass:"custom-block-title"},[e._v("TIPS")]),e._v(" "),t("ul",[t("li",[e._v('Variables must be written in double quotes. Example: "Foxart Studios" instead of Foxart Studios')]),e._v(" "),t("li",[t("b",[e._v("MAIL_ENCRYPTION")]),e._v(" is usually ssl or tls.")])])]),e._v(" "),t("p",[e._v("If you don't know mail server credentials, please contact your hosting company.")]),e._v(" "),t("p",[e._v("Also, you can change your password with phpMyAdmin, just edit the users table and update the password of the administrator. You can generate a password on the following page.")]),e._v(" "),t("p",[t("a",{attrs:{href:"https://www.browserling.com/tools/bcrypt",target:"_blank"}},[e._v("https://www.browserling.com/tools/bcrypt")])]),e._v(" "),t("h2",{attrs:{id:"i-get-an-error-saying-unable-to-guess-the-mime-type-as-no-guessers-are-available"}},[t("a",{staticClass:"header-anchor",attrs:{href:"#i-get-an-error-saying-unable-to-guess-the-mime-type-as-no-guessers-are-available"}},[e._v("#")]),e._v(' I get an error saying "Unable to guess the MIME type as no guessers are available"')]),e._v(" "),t("p",[e._v("Please contact your hosting company and enable "),t("b",[e._v("php_fileinfo")]),e._v(".")]),e._v(" "),t("h2",{attrs:{id:"i-get-an-error-saying-unable-to-init-from-given-url"}},[t("a",{staticClass:"header-anchor",attrs:{href:"#i-get-an-error-saying-unable-to-init-from-given-url"}},[e._v("#")]),e._v(' I get an error saying "Unable to init from given url..."')]),e._v(" "),t("p",[e._v("Please contact your hosting company and enable "),t("b",[e._v("allow_url_fopen")]),e._v(".")]),e._v(" "),t("h2",{attrs:{id:"if-the-content-i-add-contains-html-codes-i-get-an-error-message"}},[t("a",{staticClass:"header-anchor",attrs:{href:"#if-the-content-i-add-contains-html-codes-i-get-an-error-message"}},[e._v("#")]),e._v(" If the content I add contains HTML codes, I get an error message.")]),e._v(" "),t("p",[e._v("Please contact your hosting company and disable "),t("b",[e._v("ModSecurity")]),e._v(".")]),e._v(" "),t("h2",{attrs:{id:"i-get-an-error-saying-you-exceeded-your-current-quota-please-check-your-plan-and-billing-details"}},[t("a",{staticClass:"header-anchor",attrs:{href:"#i-get-an-error-saying-you-exceeded-your-current-quota-please-check-your-plan-and-billing-details"}},[e._v("#")]),e._v(' I get an error saying "you exceeded your current quota please check your plan and billing details"')]),e._v(" "),t("p",[e._v("Please contact OpenAI Support. Additionally, please check the following link:")]),e._v(" "),t("p",[t("a",{attrs:{href:"https://help.openai.com/en/articles/6891831-error-code-429-you-exceeded-your-current-quota-please-check-your-plan-and-billing-details",target:"_blank"}},[e._v("https://help.openai.com/en/articles/6891831-error-code-429-you-exceeded-your-current-quota-please-check-your-plan-and-billing-details")])]),e._v(" "),t("p",[e._v("Please note that we cannot provide a solution for this, you must resolve the issue by contacting OpenAI.")]),e._v(" "),t("h2",{attrs:{id:"the-content-i-added-does-not-appear-on-search-engines"}},[t("a",{staticClass:"header-anchor",attrs:{href:"#the-content-i-added-does-not-appear-on-search-engines"}},[e._v("#")]),e._v(" The content I added does not appear on Search Engines")]),e._v(" "),t("p",[e._v("Please note that Google and other search engines have over 200 ranking factors, many of which are directly related to the indexing of your site.")]),e._v(" "),t("p",[e._v("But the most important of them are:")]),e._v(" "),t("ul",[t("li",[e._v("Uniqueness and quality of content")]),e._v(" "),t("li",[e._v("The backlinks your site has and their quality")])]),e._v(" "),t("p",[e._v("Please remember that any content taken from other sites that is not customized and adapted to quality standards will not bring you long-term benefit. Additionaly, please review the following page for more details:")]),e._v(" "),t("p",[t("a",{attrs:{href:"https://developers.google.com/search/docs/fundamentals/creating-helpful-content",target:"_blank"}},[e._v("https://developers.google.com/search/docs/fundamentals/creating-helpful-content")])]),e._v(" "),t("h2",{attrs:{id:"how-to-increase-google-pagespeed-insights-score"}},[t("a",{staticClass:"header-anchor",attrs:{href:"#how-to-increase-google-pagespeed-insights-score"}},[e._v("#")]),e._v(" How to increase Google PageSpeed Insights Score?")]),e._v(" "),t("p",[e._v("To improve your Google PageSpeed Insights Score, it's important to consider various optimization techniques. Firstly, leveraging a Content Delivery Network (CDN) like Cloudflare can significantly enhance your website's speed by distributing content across multiple servers globally. Secondly, exercise extreme caution when adding additional HTML codes, even Google services such as Adsense and Analytics can significantly impair your site's loading speed. It's crucial to include only the absolutely essential scripts to prevent any unnecessary slowdowns.")]),e._v(" "),t("p",[e._v("Furthermore, it's essential to recognize that your hosting service plays a crucial role in your website's speed and performance. The hosting provider you choose, server configuration, and server response times can significantly impact how quickly your website loads. Therefore, selecting a reliable and well-optimized hosting service is paramount for achieving a high PageSpeed Insights Score.")]),e._v(" "),t("h2",{attrs:{id:"how-can-i-download-apk-files"}},[t("a",{staticClass:"header-anchor",attrs:{href:"#how-can-i-download-apk-files"}},[e._v("#")]),e._v(" How can i download APK files?")]),e._v(" "),t("p",[e._v("Please note that the software is unable to retrieve APK files from the Google Play Store. This is a result of changes in Google Play Store's access methods and security measures. Retrieving APK files, which was possible years ago, has now become increasingly challenging. Major APK websites use server-based shell scripts or desktop applications to emulate mobile devices and download such files, and this process is quite complex.")]),e._v(" "),t("h2",{attrs:{id:"where-are-the-theme-and-system-files-located"}},[t("a",{staticClass:"header-anchor",attrs:{href:"#where-are-the-theme-and-system-files-located"}},[e._v("#")]),e._v(" Where are the theme and system files located?")]),e._v(" "),t("p",[e._v("Below you can find the locations of important files and folders.")]),e._v(" "),t("table",[t("thead",[t("tr",[t("th",{staticStyle:{"text-align":"left"}},[e._v("Content")]),e._v(" "),t("th",{staticStyle:{"text-align":"left"}},[e._v("Location")])])]),e._v(" "),t("tbody",[t("tr",[t("td",{staticStyle:{"text-align":"left"}},[e._v("Frontend CSS File")]),e._v(" "),t("td",{staticStyle:{"text-align":"left"}},[e._v("/css/app.css")])]),e._v(" "),t("tr",[t("td",{staticStyle:{"text-align":"left"}},[e._v("Views (Theme Files)")]),e._v(" "),t("td",{staticStyle:{"text-align":"left"}},[e._v("/lapp/resources/views/vendor/")])]),e._v(" "),t("tr",[t("td",{staticStyle:{"text-align":"left"}},[e._v("Controllers (System Files)")]),e._v(" "),t("td",{staticStyle:{"text-align":"left"}},[e._v("/lapp/app/Http/Controllers/")])]),e._v(" "),t("tr",[t("td",{staticStyle:{"text-align":"left"}},[e._v("Helper Functions")]),e._v(" "),t("td",{staticStyle:{"text-align":"left"}},[e._v("/lapp/app/helpers.php")])]),e._v(" "),t("tr",[t("td",{staticStyle:{"text-align":"left"}},[e._v("Routes")]),e._v(" "),t("td",{staticStyle:{"text-align":"left"}},[e._v("/lapp/routes/web.php")])]),e._v(" "),t("tr",[t("td",{staticStyle:{"text-align":"left"}},[e._v("Language Files")]),e._v(" "),t("td",{staticStyle:{"text-align":"left"}},[e._v("/lapp/resources/lang/")])])])]),e._v(" "),t("p",[e._v("Please note that we cannot help with customizations, we can only help solve software-related problems you may experience. Please contact a freelance software developer for any customizations you want to make in the system. If you have coding experience, please check out the documentation for Laravel, which is a PHP framework.")]),e._v(" "),t("h2",{attrs:{id:"on-how-many-sites-can-i-use-the-software-i-purchased"}},[t("a",{staticClass:"header-anchor",attrs:{href:"#on-how-many-sites-can-i-use-the-software-i-purchased"}},[e._v("#")]),e._v(" On how many sites can I use the software I purchased?")]),e._v(" "),t("p",[e._v("You can use the software you purchased on a single site; a separate license is required for each site.")])])}),[],!1,null,null,null);t.default=o.exports}}]);
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